Refund Policy
Last updated April 4, 20224
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for some reason, you may return it to us for a partial/full refund, store credit, or an exchange. Conditions apply based on the reason for return. Please see below for more information on our return policy.
RETURNS
We must receive notifications via email of items to be returned and the reason within 24 hours of when you have received the item. Based on the conditions you will be advised of the terms of return if approved. All returned items must be in new and unused condition. A lot of our products are perishable items hence we advise that fruits and goodie items be used immediately and that flowers be kept in water and a cool area for a longer life.
RETURN PROCESS
To return an item, please email us at sales@gorgeousflowersdraxhall.com providing as much information as possible along with images to validate your return. Our customer agent will conduct an investigation where necessary and provide the terms of how the request will be dealt with.
Gorgeous Flowers Drax Hall
Attn: Returns
Unit 12,
Knutsford Express Complex,
Draxhall St. Ann
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(876) 972-1330 / (876) 577-1640
